Shipping policy

Last Updated: April 25, 2026

At Calanora, we are committed to delivering your order in a reliable and transparent manner. Every order is carefully processed and shipped with attention to quality and accuracy.

1. Order Processing & Cut-Off Time

  • Orders are processed Monday to Friday (excluding public holidays)
  • Order cut-off time: 6:00 PM (GMT-08:00)

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

2. Handling & Fulfillment Time

  • Processing time: 1–3 business days
  • Orders are prepared, quality-checked, and packed before dispatch

No fulfillment activity takes place on weekends or public holidays.

3. Shipping & Delivery Time

Once your order has been shipped:

  • Estimated delivery time: 5–10 business days
  • Delivery occurs Monday to Friday, depending on courier operations

👉 Total Estimated Delivery Time:
6–13 business days (processing + shipping)

Delivery times may vary depending on your location, weather conditions, and carrier delays.

4. Shipping Coverage

We currently ship within the United States.

5. Shipping Costs

  • We offer Free Standard Shipping on all orders within the United States
  • No additional handling fees or hidden charges

6. Currency & Payment Information

All transactions are processed in USD (United States Dollar).

If you use a payment method in another currency, your provider may apply exchange rates or additional fees. These are determined by your financial institution and are beyond our control.

7. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your shipment until it reaches your delivery address.

8. Delivery Responsibility

Please ensure your shipping address is accurate at checkout.

Calanora is not responsible for delays or delivery issues caused by:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Carrier-related delays beyond our control

9. Need Assistance?

If you have any questions about your order or delivery, our support team is here to help.

  • Store Name: Calanora
  • Email: info@calanora.com
  • Business Address: 75 W Walnut St, Pasadena, CA 91103, United States
  • Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-08:00)
  • Response Time: Within 24–48 business hours